Socio-technical Design Directions for Fostering Migrants’ Trust in Public Sector Services.
Hosseini, Z., Olsson, T., Pakpour, A., Ylipulli, J., Tupasela, A.,Sawhney, N., Eskelinen, V. (2023). Socio-technical Design Directions for Fostering Migrants’ Trust in Public Sector Services. Apr 23, 2023 – Apr 28, 2023. Hamburg
Trust is an important part in creating a feeling of security. Citizens generally have high trust in fellow citizens, authorities and public institutions in Nordic welfare states. Many migrants, however, might not share this trust, which may lower the efforts by the public sector to facilitate their integration.
In this paper Trust M researchers Zahra Hosseini, Thomas Olsson, Amir Pakpour Haji Agha, Johanna Ylipulli, Aaro Tupasela, Nitin Sawhney and Viivi Eskelinen explores the connection between trust and security in the context of migration.
The authors explore migrants’ challenges to trust the host society and suggest initial directions for digitalization efforts that could help address the challenges associated with trust in the context of migration.
Practitioners’ Perspectives on Inclusion and Civic Empowerment in Finnish Public Sector AI.
Drobotowicz, K., Truong, L., Gonzalez Torres, A. P., Ylipulli, J., and Sawhney, N. 2023. Practitioners’ Perspectives on Inclusion and Civic Empowerment in Finnish Public Sector AI. In Proceedings of ACM Communities & Technologies Conference (C&T), May 29–June 02, 2023, Lahti, Finland.
Public sector is using more and more new technologies, such as artificial intelligence (AI), to create innovative services. These public services, which use AI, however, come with risks and responsibilities for citizens and the public service providers.
In this paper Nitin Sawhney, Johanna Ylipulli and Nghiep Lucy Truong from Trust M, together with Karolina Drobotowicz and Ana Paula Gonzalez Torres interviews ten people who work on AI services in Finland to explore attitudes, practices, and challenges in implementing inclusive AI services in the public sector, aiming to empower inclusivity and greater civic engagement.
Re-evaluating Evaluation: Looking for Value-based Metrics in Public Service Design.
Varanasi, U., Šerpytytė, R., & Sawhney, N. 2023. Re-evaluating Evaluation: Looking for Value-based Metrics in Public Service Design. Workshop on Designing the City: Challenges and Opportunities in Public Service Design, Communities and Technologies (C&T) Conference, May 29–June 02, 2023, Lahti, Finland.
Design is important for cities as it helps make things work better, from services to overall strategies. In this paper, Uttishta Varanasi, together with Ruta Serpytyte and Nitin Shawney from Trust M, argues that design and its evaluation need to go beyond quantitative measures and towards more value-based metrics, meaning that using numbers and checklists isn’t enough, as the public sector is more complicated than that.
As design researchers and practitioners working in the public sector, the authors do not agree that there is a perfect design for everything. They rather suggest that fairness and including everyone should be the most important things when talking about design in the public sector.
Participatory Design for Whom? Designing Conversational User Interfaces for Sensitive Settings and Vulnerable Populations
Houben, M., van As, N., Sawhney, N., Unbehaun, D., and Lee, M. 2023. Participatory Design for Whom? Designing Conversational User Interfaces for Sensitive Settings and Vulnerable Populations. In Proceedings of the 5th International Conference on Conversational User Interfaces (CUI ’23). ACM, NY.
Conversational User Interfaces (CUIs) are like talking computer programs that are used in places where people might need extra help, like those who have trouble remembering things (like people with dementia) or refugees who are learning new ways of doing things in a new country. Even though more and more researchers are making these interactive computer programs for these situations, there aren’t many ways to make sure they really work for the people who need them the most.
In this workshop paper, Nitin Sawhney from Trust M with his colleagues talks about figuring out how to make these talking computer programs better for people in these tough situations. The paper is available here.