Hosseini, Z., Olsson, T., Pakpour, A., Ylipulli, J., Tupasela, A.,Sawhney, N., Eskelinen, V. (2023). Socio-technical Design Directions for Fostering Migrants’ Trust in Public Sector Services. Apr 23, 2023 – Apr 28, 2023. Hamburg
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Trust is an important part in creating a feeling of security. Citizens generally have high trust in fellow citizens, authorities and public institutions in Nordic welfare states. Many migrants, however, might not share this trust, which may lower the efforts by the public sector to facilitate their integration.
In this paper Trust M researchers Zahra Hosseini, Thomas Olsson, Amir Pakpour Haji Agha, Johanna Ylipulli, Aaro Tupasela, Nitin Sawhney and Viivi Eskelinen explores the connection between trust and security in the context of migration.
The authors explore migrants’ challenges to trust the host society and suggest initial directions for digitalization efforts that could help address the challenges associated with trust in the context of migration.